Returns & Refunds

1 Eligibility for Returns

Returns are accepted only under the following conditions:

• Items are damaged, defective, missing, or incorrect upon delivery.
• The issue is reported within 48 hours of delivery.
• Items are unused, in original condition, and returned in their original packaging (unless damaged upon arrival).
• Returns requested outside of these conditions may or may not be approved.

2 Reporting Damages, Missing, or Incorrect Items

Customers must notify Naru America within 48 hours of delivery by contacting our support team with:

• Order number
• Description of the issue
• Photos or supporting documentation (if applicable)

All claims are reviewed according to our internal guidelines.

3 Return Authorization

• All returns require prior approval from Naru America.
• Unauthorized returns will not be accepted or refunded.
• Once approved, return instructions will be provided.

4 Refund Process

• Refunds are processed only after returned items are received and inspected by Naru America.
• Approved refunds will be issued to the original payment method unless otherwise agreed.
• Processing time may vary depending on payment provider and inspection results.

6 Non-Returnable Items

The following items are generally non-returnable unless defective or incorrect:

• Opened or used food products
• Installed or used equipment
• Promotional materials and posters
• Items damaged due to improper handling or installation

8 Shipping, Taxes & Duties

• Customers are responsible for return shipping costs unless otherwise approved.
• Taxes, duties, and additional fees are non-refundable unless explicitly stated.